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Initially, we had some problems with background noise, but Brad, Rachel and Jenny from Phonak worked hard to make sure I got a good outcome. Nothing was a problem to make sure I was satisfied.
My family is happy that I have taken the steps to improve my hearing. My wife always makes sure that I am wearing the hearing aid - not that she needs to remind me. I would definitely recommend that if you have a hearing loss, go and see Brad and Rachel. You won't regret it.

Stephen Walker

Illustrates how small hearing aids are today. The hearing aid is sitting inside a walnut shell

All Ears in Hearing really are "all ears" when it comes to customer service. Both Rachel & Brad have always been thoughtful, caring and helpful in providing prompt on-the-spot service with a smile. I would well recommend their service.

Lisa Rix

Picture of a tiny hearing aid

I am very glad that I walked through their doors with my hearing loss. Thank you Rachel and Brad, for your caring attitude. I will certainly be pointing others in your direction.

Christine McLean

Picture of a happy couple

I also decided to purchase Smartlink – an FM system to help me hear better when it’s noisy and in meetings. This device is great because I can hear clearly in meetings and can use my mobile phone hands free in the car via blue tooth technology in my Smartlink and phone.

Stephen Walker

Pictures of various hearing aids

Recently I approached All Ears in Hearing and was impressed with the totally professional response to my hearing loss problem. I was able to "test drive" the hearing aid before purchasing one without any obligation.

Ross Hannan

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CONTACT US TODAY 07 3841 3147

Family and friends enjoying themselves

MAINTENANCE AND MAINTENANCE ACCESSORIES

At All Ears in Hearing, we have a range of products to suit all maintenance, cleaning and moisture removal needs. Please contact us for further information and a free demonstration.

Why is Maintenance Important?

Hearing aids are susceptible to breakdown as they are constantly exposed to wax and moisture.

Hearing aids are very small devices with even smaller components. These minuscule components are responsible for the hearing aids’ performance and without regular maintenance, the performance of the devices can be compromised. Regular cleaning and maintenance ensures your hearing device functions optimally and reliably. Correct care will also reduce repair costs and increase the life your hearing instruments.

It’s recommended to avoid getting hearing aids wet and to handle them with care on a clean, stable surface. Wipe them regularly with a dry cloth or tissue and use the supplied tools to remove wax and keep the microphones free from dust, dirt and wax.

Chemicals in cosmetics such as perfumes, hairspray and aftershave and heated hair appliances like hairdryers, can damage your hearing instruments. Remove your devices first before using such products.

Hearing aids should not be exposed to extreme heat like the car glove box and should common problem for in-the-ear hearing instruments. Approximately 85% of all hearing aid faults or repairs are caused by wax.

In-the-ear hearing devices are usually fitted with wax management systems to prevent wax damage, so it’s essential that the wax management system is cleaned daily. The wax management system may also need to be changed regularly, so it’s important to have a spare supply. If you are unsure of how to clean or change your wax management system, contact All Ears in Hearing and we will be happy to show you.

For behind-the-ear devices, wax can be removed from the mould and tubing by using cleaning tools and a cleansing solution. If using a cleansing solution, remember to disconnect the hearing aid from the mould before putting it in the solution. You may want to invest in an air puffer to ensure the tubing and mould is free from moisture before re connecting the hearing aid.

Moisture

Moisture is another big problem for hearing aids as it can damage the internal, electronic components. Always remove hearing aids before having a shower, bath or a swim. Never leave them in the bathroom.

Humidity
Queensland is a very warm, humid place to live. Humidity can cause moisture to build up inside the hearing aid, tubing or both.

Perspiration
In our hot, humid environment, some of us perspire more than others. Perspiration can have harmful effects on delicate circuitry, considerably shortening the life of the devices. If you perspire a lot, regularly remove your instruments, dry them and any perspiration inside and around the ear. Accessories are available that can be used to help prevent damage caused by perspiration.

Accidental Water Damage
Sometimes, it’s easy to forget you are wearing a hearing aid. Many people have accidentally got into the shower or dove into a pool before realizing they still have their hearing aids on.

Dehumidifier kits are one of the best ways to remove moisture and prevent moisture damage. They are an inexpensive investment to ensure the reliability and extended life of your hearing instrument.

Batteries

Battery life will vary with hearing instrument style, model and hours of use. Generally, the smaller the battery and the longer you wear the device, the shorter the life of the battery. To save battery life, always turn off the hearing aid when you are not wearing it and don’t remove the protective cover on the battery until you are ready to use it. It’s also a good idea to have spare batteries on hand.

The battery compartment and contacts should be regularly cleaned to keep them clear of dirt, dust and ear wax.

Maintenance Accessories

Accessories for Basic Maintenance

When you purchase a hearing device at All Ears in Hearing, you are supplied with a complimentary basic tool kit. These tools take 5 minutes to clean the hearing device and if used regularly, help increase the life and reliability of your asset.

Basic Tool Kit

The essential kit in keeping your investment functioning optimally. It consists of:

  • a machine washable cleaning cloth - used to wipe over the device daily
  • cleaning brush – used to brush over the microphone and controls
  • cleaning pick – used to remove wax from wax management systems and ear moulds
  • vent tool – used to clean vents on in-the-ear instruments and ear moulds
  • magnet – helpful when changing batteries

Battery Tester

Battery testers are a perfect way to check the power of your hearing aid batteries. They are small, lightweight and can fit on your key ring, in your pocket or handbag. Some battery testers even have a compartment for spare batteries.

Dehumidifier Kit

Moisture is one of the biggest causes of hearing aid repairs. Using a dehumidifier kit each night is an inexpensive way to ensure your hearing device is free from moisture and working reliably and effectively. Minimising moisture damage also increases the life your hearing instruments, making sure you get the most out of your investment.

Sweat Protectors

Sweat protectors are designed to protect behind-the-ear hearing aids from moisture damage. The hearing aid is placed inside the protector and is then worn behind the ear normally. Volume and program controls can still be accessed when wearing the sweat protector. A great way to avoid the inconvenience and costly repairs caused by moisture damage due to perspiration.

Air Puffer

For those who own behind-the-ear hearing aids, it’s important to keep the ear mould clean. However, if using a cleaning solution to clean the moulds, there is a risk of moisture damage if the moisture is not completely removed. Air puffers are an inexpensive way to ensure the tubing and mould is free from moisture after cleaning.

Cleansing Kits

Cleansing kits are ideal for cleaning the ear moulds of behind-the-ear hearing devices. They consist of a beaker, cleansing tablets and an air puffer. Replacement cleansing tablets are also available.

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Accessories for Advanced Maintenance

Wax Removal

Ensure your hearing devices are working optimally with accessories that can remove wax from the places you can’t reach!

Jodi Vac

The Jodie Vac is a specially designed vacuum to remove wax from hearing aids and is suitable for both in the ear and behind the ear devices. The Jodie Vac is light weight, portable and extremely easy to use.

Moisture Removal

Moisture damage doesn’t need to be a problem with mains operated dehumidifier kits. They will effectively remove any moisture from your hearing instruments and some models are available with the option of an ultra violet light to kill bacteria.

If you would like a demonstration or further information on any of the maintenance products available, please contact us and we will be happy to help you.

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3/1 Cnr Springwood Rd & Pannikin St
Rochedale South QLD 4123
Ph: 07 3841 3147
Email: info@allearsinhearing.com.au