Troubleshooting Guide for Hearing Aids
| Problem | Possible Cause | Solution |
|---|---|---|
Whistling or squealing |
• The hearing instrument or ear mould may not be inserted properly • Ear wax in canal • For BTE instruments, check the tubing and mould for splits and cracks • For ITE instruments, check the shell for cracks • The hearing instrument or ear mould is too loose • Problem with the electronic components |
• Re-insert your hearing instrument or ear mould • Have your ear canal examined by All Ears in Hearing or your doctor and use wax removal products • Take device to All Ears in Hearing to repair or replace any damaged tubing, ear moulds or shells |
No volume or volume very soft |
• Instrument not turned on • Battery • Blocked sound outlet • Battery contacts dirty or corroded • Wax build up in canal or drop in hearing • The device may be in telecoil position |
• Check to make sure it is on and battery door fully closed • Check battery is working using a battery tester. Also check that the battery is in correct way • For BTE instruments: Clean sound outlet and check tubing is not blocked. Use an air puffer to remove any blockages.For ITE instruments: Clean sound outlet or replace wax protection • Open and close the battery door several times. Clean the battery contacts carefully with a dry soft cotton tip • Open and close the battery door several times. Clean the battery contacts carefully with a dry soft cotton tip • Check the listening program you are in |
Whirring noise, fading, weak or ‘motor boat’ sounds |
• Dirty or corroded battery contacts • Moisture in hearing instrument • Low or faulty battery |
• Open and close the battery door several times. Clean the battery contacts with a dry, soft cotton tip. Clean the battery surface with a dry cloth or tissue. • Place hearing instrument in dehumidifier kit (remove battery first) • Replace battery with a new one |
Instrument works intermittently |
• Low or faulty battery • Moisture in hearing instrument |
• Replace battery with a new one • Place hearing instrument in dehumidifier kit (remove battery first) |