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Troubleshooting Guide for Hearing Aids
| PROBLEM | POSSIBLE CAUSE | SOLUTION |
|---|---|---|
| Whistling or squealing |
The hearing instrument or ear mould may not be inserted properly |
Re-insert your hearing instrument or ear mould |
|
Ear wax in canal |
Have your ear canal examined by All Ears in Hearing or your doctor and use wax removal products |
|
|
For BTE instruments, check the tubing and mould for splits and cracks For ITE instruments, check the shell for cracks |
Take device to All Ears in Hearing to repair or replace any damaged tubing, ear moulds or shells |
|
|
The hearing instrument or ear mould is too loose |
Contact All Ears in Hearing |
|
|
Problem with the electronic components |
Take instrument to All Ears in Hearing |
|
| No volume or volume very soft |
Instrument not turned on |
Check to make sure it is on and battery door fully closed |
|
Battery |
Check battery is working using a battery tester. Also check that the battery is in correct way. |
|
|
Blocked sound outlet |
For BTE instruments: For ITE instruments: |
|
|
Battery contacts dirty or corroded |
Open and close the battery door several times. Clean the battery contacts carefully with a dry soft cotton tip. |
|
|
Wax build up in canal or drop in hearing |
Contact All Ears in Hearing |
|
|
The device may be in telecoil position |
Check the listening program you are in |
|
| Whirring noise, fading, weak or 'motor boat' sounds |
Dirty or corroded battery contacts |
Open and close the battery door several times. Clean the battery contacts with a dry, soft cotton tip. Clean the battery surface with a dry cloth or tissue. |
|
Moisture in hearing instrument |
Place hearing instrument in dehumidifier kit (remove battery first) |
|
|
Low or faulty battery |
Replace battery with a new one |
|
| Instrument works intermittently |
Low or faulty battery |
Replace battery with a new one |
|
Moisture in hearing instrument |
Place hearing instrument in dehumidifier kit (remove battery first) |
