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Initially, we had some problems with background noise, but Brad, Rachel and Jenny from Phonak worked hard to make sure I got a good outcome. Nothing was a problem to make sure I was satisfied.
My family is happy that I have taken the steps to improve my hearing. My wife always makes sure that I am wearing the hearing aid - not that she needs to remind me. I would definitely recommend that if you have a hearing loss, go and see Brad and Rachel. You won't regret it.

Stephen Walker

Illustrates how small hearing aids are today. The hearing aid is sitting inside a walnut shell

All Ears in Hearing really are "all ears" when it comes to customer service. Both Rachel & Brad have always been thoughtful, caring and helpful in providing prompt on-the-spot service with a smile. I would well recommend their service.

Lisa Rix

Picture of a tiny hearing aid

I am very glad that I walked through their doors with my hearing loss. Thank you Rachel and Brad, for your caring attitude. I will certainly be pointing others in your direction.

Christine McLean

Picture of a happy couple

I also decided to purchase Smartlink – an FM system to help me hear better when it’s noisy and in meetings. This device is great because I can hear clearly in meetings and can use my mobile phone hands free in the car via blue tooth technology in my Smartlink and phone.

Stephen Walker

Pictures of various hearing aids

Recently I approached All Ears in Hearing and was impressed with the totally professional response to my hearing loss problem. I was able to "test drive" the hearing aid before purchasing one without any obligation.

Ross Hannan

Picture of a happy couple

CONTACT US TODAY 07 3841 3147

Family and friends enjoying themselves

Troubleshooting Guide for Hearing Aids

Troubleshooting Guide for Hearing Aids
PROBLEMPOSSIBLE CAUSE SOLUTION
Whistling or squealing

The hearing instrument or ear mould may not be inserted properly

Re-insert your hearing instrument or ear mould

Ear wax in canal

Have your ear canal examined by All Ears in Hearing or your doctor and use wax removal products

For BTE instruments, check the tubing and mould for splits and cracks

For ITE instruments, check the shell for cracks

Take device to All Ears in Hearing to repair or replace any damaged tubing, ear moulds or shells

The hearing instrument or ear mould is too loose

Contact All Ears in Hearing

Problem with the electronic components

Take instrument to All Ears in Hearing

No volume or volume very soft

Instrument not turned on

Check to make sure it is on and battery door fully closed

Battery

Check battery is working using a battery tester.  Also check that the battery is in correct way.

Blocked sound outlet

For BTE instruments:
Clean sound outlet and check tubing is not blocked.  Use an air puffer to remove any blockages.

For ITE instruments:
Clean sound outlet or replace wax protection

Battery contacts dirty or corroded

Open and close the battery door several times.  Clean the battery contacts carefully with a dry soft cotton tip.

Wax build up in canal or drop in hearing

Contact All Ears in Hearing

The device may be in telecoil position

Check the listening program you are in

Whirring noise, fading, weak or 'motor boat' sounds

Dirty or corroded battery contacts

Open and close the battery door several times.  Clean the battery contacts with a dry, soft cotton tip.  Clean the battery surface with a dry cloth or tissue.

Moisture in hearing instrument

Place hearing instrument in dehumidifier kit (remove battery first)

Low or faulty battery

Replace battery with a new one

Instrument works intermittently

Low or faulty battery

Replace battery with a new one

Moisture in hearing instrument

Place hearing instrument in dehumidifier kit (remove battery first)

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3/1 Cnr Springwood Rd & Pannikin St
Rochedale South QLD 4123
Ph: 07 3841 3147
Email: info@allearsinhearing.com.au